Refund & Return Policy – Varestar

We want you to absolutely love every piece that finds its way into your wardrobe. But we also understand that sometimes, even with the most careful selection, a garment may not feel quite right—whether it's the fit, the fabric, or simply a change of heart. That's why we've designed our return and refund policy to be as thoughtful and accommodating as the clothing we create.

Our goal is simple: to make the return process easy, fair, and completely stress-free, so you can shop with confidence and peace of mind.

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1. Our Return Promise

We stand behind the quality and craftsmanship of every Varestar piece. If for any reason you are not completely satisfied with your purchase, you may return eligible items within 30 days of the delivery date for a full refund or exchange.

We believe in making returns straightforward—no complicated forms, no hidden fees, no unnecessary hurdles. Just a smooth, transparent process that puts you at ease.

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2. Eligibility Criteria

To qualify for a return or refund, items must meet the following conditions:

• Timeframe: Return requests must be initiated within 30 days of the delivery date

• Condition: Items must be unworn, unwashed, and undamaged, with all original tags and labels still attached

• Packaging: Items should be returned in their original packaging whenever possible

• Exclusions: The following items are considered final sale and cannot be returned or exchanged:

  • Undergarments and lingerie (for hygiene reasons)

  • Items marked as "Final Sale" or "Clearance" at the time of purchase

  • Gift cards

  • Personalized or custom-made pieces (if applicable)

If you receive a defective or incorrect item, please see Section 6 below—we'll make it right.

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3. How to Initiate a Return

Returning your Varestar pieces is simple. Just follow these steps:

Step 1: Contact Us
Reach out to our support team at service@varestar.com with your order number and the item(s) you wish to return. Please include a brief reason for the return—this helps us improve our products and services.

Step 2: Receive Your Return Authorization
We will respond within 1–2 business days with a Return Authorization Number (RMA) and detailed return instructions, including the return shipping address.

Step 3: Pack and Ship
Carefully pack the item(s) in their original packaging, include the RMA number on the outside of the package, and ship the parcel to the address provided. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

Step 4: Confirmation and Processing
Once we receive and inspect your return, we will notify you of the approval status. Refunds are typically processed within 5–7 business days of receipt.

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4. Return Shipping Costs

• For Change of Mind Returns: The cost of return shipping is the responsibility of the customer, unless the return is due to a defect or our error

• For Defective or Incorrect Items: We will cover the return shipping costs and provide you with a prepaid return label

• International Returns: Please note that customs duties and taxes paid at the time of purchase are non-refundable, and you may be responsible for any additional fees associated with the return shipment

We recommend using a shipping method with tracking and insurance to protect your return.

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5. Refund Process

Once we have received and inspected your returned item(s), we will process your refund as follows:

• Refund Method: Refunds are issued to the original payment method used at checkout

• Processing Time: Please allow 5–7 business days for the refund to appear on your statement, depending on your bank or payment provider

• Partial Refunds: In cases where items are returned in used, damaged, or missing-original-tags condition, we reserve the right to issue a partial refund at our discretion

• Duties and Taxes: Any customs duties, taxes, or shipping fees paid at the time of purchase are non-refundable

You will receive a confirmation email once your refund has been processed.

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6. Defective, Damaged, or Incorrect Items

We take great pride in our quality control, but on rare occasions, a piece may arrive with a defect, become damaged during transit, or be different from what you ordered. If this happens, we sincerely apologize—and we will make it right as quickly as possible.

If you receive an item that is:

• Defective (fabric flaw, stitching issue, broken zipper, etc.)

• Damaged (torn, stained, or otherwise compromised upon arrival)

• Incorrect (wrong size, color, or style compared to your order)

Please contact us immediately at service@varestar.com within 7 days of delivery, with:

• Your order number

• A clear photo showing the defect, damage, or incorrect item

• A brief description of the issue

We will:

• Arrange a full refund, including original shipping costs

• Or send a replacement item at no additional cost, subject to stock availability

• Provide a prepaid return label for the return of the defective item

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7. Exchanges

If you would like to exchange an item for a different size or color, we recommend initiating a return for a refund and placing a new order for the desired item—this ensures you receive your preferred piece as quickly as possible, especially when stock is limited.

If you prefer a direct exchange, please contact us at service@varestar.com with your order number and the new size/color you wish to receive. We will do our best to accommodate the exchange, subject to availability. Shipping costs for exchanges are the responsibility of the customer unless the exchange is due to a defect or our error.

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8. International Returns

For our customers outside our base region, please be aware of the following:

• Return shipping costs and responsibilities are as outlined in Section 4

• Customs duties and taxes are non-refundable and may be applied to the return shipment

• Please ensure that your return package is clearly marked as "Returned Goods" to avoid customs delays or additional charges

• International return transit times may vary, and we ask for your patience during processing

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9. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at service@varestar.com. We can cancel your order at no charge if it has not yet been processed or shipped.

Once an order has been shipped, it cannot be canceled—please follow the standard return procedure outlined above.

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10. Processing Timelines at a Glance

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11. Contact Our Returns Team

We're here to help with any questions, concerns, or special circumstances regarding your return. Please don't hesitate to reach out—we genuinely care about your satisfaction.

service@varestar.com

When contacting us, please include your order number to help us assist you faster.

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Our Commitment to You

We believe that every Varestar piece should bring you joy—from the moment you unbox it to the many occasions you wear it. If it doesn't, we want to make things right with the same care and thoughtfulness we put into our designs.

Your satisfaction matters to us—not just because it's good business, but because we truly believe in the beauty of happy customers.

With warmth and understanding,
The Varestar Team