Shipping & Handling – Varestar

There's a special kind of excitement that comes with knowing your Varestar pieces are on their way to you. We share that excitement—and we also understand the importance of clarity, reliability, and care when it comes to delivering your orders.

From the moment you click "Confirm Order" to the instant your package arrives at your doorstep, we are committed to making your shipping experience as seamless and reassuring as the clothing we create. Every parcel is handled with the same thoughtfulness we pour into our designs, because we believe that the journey to you should feel just as beautiful as the destination.

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1. Processing Time

Before your order begins its journey, it goes through our careful preparation process:

• Order Confirmation: You will receive an order confirmation email immediately after placing your order

• Processing Period: Please allow 1–3 business days for order processing and packing

• Peak Season Delays: During busy periods—such as holiday sales, new collection launches, or promotional events—processing may take 3–5 business days. We appreciate your patience and understanding during these high-volume times

Orders placed on weekends or public holidays will be processed on the next business day.

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2. Shipping Options and Delivery Times

We partner with trusted global carriers to offer a range of shipping options tailored to your needs and location. Estimated delivery times are calculated from the date of dispatch, not from the order date.

Please note that delivery times are estimates and may vary due to customs clearance, weather events, or other unforeseen circumstances beyond our control.

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3. Shipping Carriers

We work with a carefully selected network of reputable carriers to ensure your order reaches you safely and efficiently:

• DHL Express – Fast, reliable international shipping with comprehensive tracking

• FedEx – Global coverage with real-time delivery updates

• UPS – Dependable service across North America and beyond

• Local Postal Services – For select regions, we partner with trusted local carriers for final-mile delivery

The carrier assigned to your order will be determined based on your location, shipping method selected, and package weight. You will receive your carrier and tracking details in your shipping confirmation email.

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4. Shipping Costs

Shipping costs are calculated at checkout based on the following factors:

• Delivery Destination: Your shipping address and region

• Shipping Method: Standard, Express, or Expedited

• Order Weight and Dimensions: Heavier or bulkier items may incur higher shipping fees

We strive to offer competitive and transparent shipping rates. The total shipping cost will always be clearly displayed before you complete your purchase—no hidden fees, no surprises.

Free Shipping: We are pleased to offer free standard shipping on orders over [insert threshold amount] to select regions. Please refer to our website or promotional banners for current offers.

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5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing:

• Your unique tracking number

• A direct tracking link to your carrier's portal

• An estimated delivery window

You can also track your order directly through our website:

1. Visit [varestar.com/track]

2. Enter your order number and the email address used at checkout

3. Click "Track" to view your shipment status instantly

Please allow 24–48 hours for tracking information to appear after you receive your shipping confirmation, as carriers update their systems in batches.

For detailed tracking guidance, please refer to our Track Your Order page.

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6. International Shipping and Customs

We are proud to serve customers around the world, and we want to make international shipping as smooth as possible:

Duties and Taxes:

• For most international orders, customs duties, import taxes, and brokerage fees may be applied by the destination country's customs authority

• These charges are not included in our shipping fees and are the responsibility of the recipient

• Customs policies vary by country, and we recommend checking with your local customs office for estimated charges before placing your order

Customs Clearance:

• To expedite customs clearance, please ensure that your shipping address is complete and accurate, and that you provide a valid phone number and email address

• In some cases, customs may require additional documentation or contact you directly—please respond promptly to avoid delays

Delivery Delays:

• International orders may experience delays due to customs processing, which are beyond our control

• We will keep you informed to the best of our ability and work with the carrier to resolve any issues

Return Shipments:

• For international returns, please refer to our Refund & Return Policy for guidance on customs declarations and return shipping costs

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7. Shipping Destinations

We currently ship to most countries worldwide. If your country is not available at checkout, please contact our support team at service@varestar.com, and we will do our best to accommodate your request.

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8. Order Consolidation

If you place multiple orders, we are unable to consolidate them into a single shipment, as each order is processed and packed independently. However, if you would like to combine items, we recommend placing them in a single order at checkout.

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9. Address Changes and Corrections

Please double-check your shipping address before confirming your order. If you realize that your address is incorrect, contact us immediately at service@varestar.com with your order number and the correct address.

• If your order has not yet been processed, we will update your address at no charge

• If your order has already been dispatched, we may not be able to reroute the package, and you may need to contact the carrier directly

We are not responsible for packages delivered to incorrectly provided addresses.

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10. Failed Delivery Attempts

If the carrier is unable to deliver your package due to an incorrect address, absence at delivery, or refusal to accept the package, the order may be returned to us. In such cases:

• We will contact you to confirm the correct address

• Additional shipping fees may apply to resend the package

• If you choose not to resend, we will issue a refund for the product cost, minus original and return shipping fees

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11. Lost or Damaged Packages

We take great care in packaging your order to ensure it arrives in perfect condition. However, in the rare event that your package is lost or damaged in transit:

For Damaged Items:
Please contact us immediately at service@varestar.com within 7 days of delivery, with:

• Your order number

• Clear photos of the damaged item(s) and packaging

• A brief description of the issue

We will arrange a replacement or refund as quickly as possible.

For Lost Packages:
If your tracking shows "Delivered" but you have not received your package, please:

1. Check with neighbors, building management, or your local post office

2. Verify that the shipping address provided is correct

3. Contact us at service@varestar.com with your order number

We will initiate a trace with the carrier and, if the package is confirmed lost, issue a full refund or replacement.

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12. Shipping FAQs

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13. Contact Our Shipping Team

If you have any questions, concerns, or special requests regarding your shipment, please don't hesitate to reach out. We're here to help every step of the way.

📧 service@varestar.com
(Please include your order number for faster assistance.)

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Your Order, Our Care

We pour our hearts into every piece we create, and we extend that same care to the delivery experience. From the careful packing to the thoughtful tracking updates, we want you to feel connected to your Varestar order—and confident that it's in good hands.

Thank you for trusting us with your style journey. We can't wait for you to receive and fall in love with your new pieces.

With excitement and care,
The Varestar Team